“The Comfort plan pays for itself in the two tune-ups alone. Furnace got flagged for a cracked ignitor in October instead of dying in January. That is the whole point.”
When a furnace dies for good, you need two things fast: honest math on repair versus replace, and a crew that can turn the house warm again this week, not after three sales visits. Kelvin comfort advisors carry live install-board availability, so the quote you approve names the install day before we leave the kitchen table.
Every proposal shows three options on one page with total and monthly numbers, all turnkey: equipment, labor, code items, permit, inspection, and disposal. The load calculation is measured, not assumed, because an oversized furnace is loud, drafty, and short-lived.
Replace-versus-repair, honestly
- Past 15 to 18 winters with a major component failing
- Heat exchanger crack: replacement is the only responsible fix
- Repairs above half the value of a unit already past 12 years
- Rooms never warm evenly no matter the thermostat setting
- You want off oil or resistance electric and onto gas or a heat pump
Commissioned, not just connected
The difference between installed and commissioned is measurable: gas pressure clocked to the meter, temperature rise inside the nameplate band, static pressure within spec, and a combustion analysis printout in your closing folder. We pull the county permit and meet the inspector so you never have to think about either (fictional permitting for this demo).
Furnaces leave with a 10 year registered parts warranty and 2 year Kelvin labor coverage (illustrative), plus the first year of Comfort membership so the first fall tune-up books itself.
What it costs
| Job | Rate |
|---|---|
| 80% AFUE single stageThe dependable baseline for most homes | from $4,900 or $92/mo |
| 96% AFUE two stage variableQuieter, steadier, cheaper to run | from $6,800 or $126/mo |
| Dual fuel: heat pump + gas backupCheapest total heating cost long term | from $11,500 or $209/mo |
Illustrative demo pricing. Members take 10 to 20 percent off (plan terms on the membership page).
Fair questions
How long does install day run?
A standard changeout is 6 to 8 hours with a two person crew. Add a few hours if we are correcting flue or duct code items, which the quote will have named in advance.
Is high efficiency worth it in Richmond?
Usually yes on gas cost alone over the unit's life, and the two stage comfort difference is what people actually notice. We put both lifetime math columns in the proposal and let the numbers argue.
What happens to my old furnace?
It leaves on our truck the same day and is scrapped through a licensed recycler. Haul-away is in every quote, never an add-on.
Reviews
What the neighbors say
4.9 average across 2,384 reviews. Fictional reviews, illustrative of format.
“New heat pump install came in $400 under the highest quote we got, and they were the only ones who put the math of the monthly payment in writing.”
“Membership reminder texts actually work. I have not thought about my furnace filter in a year and a half, which is the greatest luxury I own.”
Pick a window. We do the rest.
Two hour arrival windows, a tech you can vet before the doorbell, and the price agreed before work starts.